Thank you for shopping at Travis Scott Official Store. We strive to provide you with a seamless and enjoyable shopping experience. Please carefully review our refund and return policy to understand your rights and responsibilities.

7-Day Return or Replacement for Incorrect or Faulty Items

If you receive a product that is defective or not what you ordered, you can request a return or replacement within 7 days of receiving your package. The item must remain unused and in its original condition, with all tags and packaging intact.

Conditions for Returns

To qualify for a return or replacement, the following conditions must be met:
The item must be returned within 7 days of the delivery date. Items must be in unused, unwashed condition with all original tags attached. The original packaging must be intact and included with the return.

Return & Replacement Policy

No Returns for Change of Mind: We do not accept returns for personal preference or change of mind. Please ensure your purchase decision is final before completing your order. Ineligible Returns: Items that show signs of use, are missing original tags or packaging, or are damaged by the customer will not be accepted for return or replacement.

How to Initiate a Return or Replacement

If you need to return or replace an item, follow these steps: Contact our customer support team at [email protected] within 7 days of receiving your order. Provide your order number and a detailed explanation of the issue. Our team will review your request and provide instructions for the return or replacement process.

Processing Time for Returns and Replacements

Once we receive your returned item, please allow up to 14 business days for us to process the return or replacement.

Refunds

If a replacement item is unavailable, a refund will be issued for the purchase price of the product. Refunds will only be processed after the returned item is received and inspected to ensure it meets our return criteria. Refunds will be issued via the original payment method.

Shipping Costs for Returns

The cost of return shipping is the responsibility of the customer, except in cases where the product was defective or the incorrect item was sent.

Order Cancellation Policy

Orders may be canceled within 24 hours of placement. Once an order has been shipped, it cannot be canceled.

Contact Us

For any questions about returns, replacements, or refunds, please contact our customer support team at:
Email: [email protected]
Mailing Address: USA, New York

Thank you for shopping with Travis Scott Official Store. We appreciate your understanding and cooperation in adhering to this policy.